Introduction.
At Kanch ("we", "us", or "our") we're committed to protecting your privacy and securing your personal information. This policy explains what we collect, how we use it, and the choices you have — in plain language.
By using Kanch you consent to the data practices described here. If you disagree with this policy, please don't use the App.
What we collect.
2.1 — Information you provide directly
| Data type | Examples | Purpose |
|---|---|---|
| Account | Email address, password | Authentication & account management |
| Company profile | Company name, address, GSTIN, contact | Invoice generation & business operations |
| Banking | Account holder name, number, IFSC, UPI ID | Payment details on invoices |
| Invoice data | Product details, measurements, calculations | Creating & managing invoices |
2.2 — Information collected automatically
- Device: device type, OS, app version.
- Usage: features used, time spent in app, crash reports.
- Technical: IP address, device identifiers, network info.
- Performance: app performance metrics, error logs.
2.3 — Information from third parties
- Firebase: authentication, database, and analytics services.
- Cloud storage: file storage and synchronisation.
How we use it.
3.1 — Core app functionality
- Provide and maintain the invoice creation service.
- Store your invoices and company data.
- Synchronise data across your devices.
- Generate PDF documents and reports.
- Perform calculations and measurements.
3.2 — Account management
- Create and manage your user account.
- Provide customer support.
- Send important account notifications.
3.3 — Improvement & analytics
- Analyse usage patterns to improve features.
- Monitor app performance and fix bugs.
- Develop new features based on user needs.
- Generate anonymised usage statistics.
3.4 — Security & compliance
- Protect against fraud and unauthorised access.
- Ensure data security and integrity.
- Comply with legal obligations.
Security.
5.1 — Technical safeguards
- Encryption: data is encrypted in transit and at rest.
- Secure authentication: Firebase Auth with industry-standard security.
- Access controls: role-based access to data and systems.
- Updates: continuous monitoring and patching.
5.2 — Organisational safeguards
- Employee training on data protection.
- Limited access to personal information on a need-to-know basis.
- Regular security audits and assessments.
- Incident response procedures.
5.3 — Your role
Retention.
6.1 — Active accounts
- Account data: retained while your account is active.
- Invoice data: retained for business record-keeping purposes.
- Usage data: typically retained for 24 months for analytics.
6.2 — Inactive accounts
- We will notify you before deletion where possible.
- You can request account deletion at any time.
6.3 — Legal requirements
Some data may be retained longer if required by law, for legal proceedings, or to prevent fraud and abuse.
Your rights.
7.1 — Access & portability
- View and download your account data.
- Export your invoices and company information.
- Request a copy of your personal data.
7.2 — Correction
- Update your profile information in the app.
- Correct inaccurate data.
- Modify company details and settings.
7.3 — Deletion
- Delete your account and associated data.
- Request deletion of specific information.
7.4 — How to exercise these rights
Children's privacy.
Kanch is designed for business use and is not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately at kanch.help@gmail.com.
International transfers.
Your information may be stored and processed on servers outside your country of residence. We use Firebase and Google Cloud, which may store data in various global locations.
10.1 — Standards
- Adequate data protection measures are in place.
- Compliance with applicable data protection laws.
- Contractual protections with service providers.
10.2 — Consent
By using Kanch you consent to the transfer of your information to countries outside your residence for the purposes described in this policy.
Updates to this policy.
We may update this policy from time to time to reflect changes in our practices, legal requirements, or service improvements.
11.1 — Notification
- Update the "Last updated" date at the top.
- Notify you through the app or via email for material changes.
- Provide a summary of key changes.
11.2 — Continued use
Your continued use of Kanch after policy updates constitutes acceptance of the revised policy. If you disagree, you may discontinue using the app.
Contact.
kanch.help@gmail.com
Subject line: Privacy Policy Inquiry. We typically respond to privacy inquiries within 72 hours.
For serious privacy concerns or data protection inquiries, you can reach our data protection team directly through the contact information above. Or visit our Support Center.